SaaS Refund Policy

All fees paid for access to and use of the Company’s platform and services are non-refundable, except as expressly set forth below.

Limited Refund Window

Customers may request a refund within ten (10) calendar days of the initial purchase date only if the Customer has not engaged in a Material Use of the Company’s platform. Material Use includes, but is not limited to, logging into the Company’s platform beyond initial setup, uploading data, initiating transactions, or otherwise utilizing core functionality.

Any refunds that the Company approves will be issued to the Customer’s original method of payment.

No Refunds After the Limited Refund Window or Material Use

Once the Customer has accessed the Company’s platform and engaged in a Material Use of the Company’s platform, all fees are non-refundable.

No Outcome-Based Refunds

Fees are not contingent upon Customer outcomes, including but not limited to financing, revenue generation, token performance, exchange listings, or other third-party activities. No refunds will be provided based on such outcomes.

Service Issues

In the event of a verified service failure, the Company may, at its sole discretion, provide service credits toward future services. Service credits are the Customer’s sole and exclusive remedy for any service-related issues.

Cancellation

Customers may cancel their subscription at any time; however, cancellation does not entitle the Customer to a refund of any fees already paid. Cancellation will take effect at the end of the current billing cycle. Between the date of cancellation and the end of the current billing cycle, the Customer will retain access to the Company’s platform to use the services for which the Customer has already paid.